Welcome to QWEN! These terms and conditions outline the rules and regulations for the use of QWEN's website, products, and services. By accessing or using this website, you agree to comply with these terms and conditions.
1.1. By placing an order with QWEN, you agree to provide accurate and up-to-date information during the purchasing process, including contact and payment details.
1.2. All orders are subject to product availability. In case a product is unavailable, QWEN will notify you, and you will have the option to either wait for restocking or cancel your order.
1.3. QWEN reserves the right to refuse or cancel any order for any reason, including suspected fraud or if we cannot process your payment.
2.1. All prices listed on the QWEN website are in Indian Rupees (INR) unless otherwise specified. Prices are inclusive of applicable taxes.
2.2. QWEN reserves the right to change product prices at any time without prior notice. The price applicable to your order will be the price indicated at the time of purchase.
2.3. Payment methods accepted include credit cards, debit cards, UPI, net banking, and other digital payment gateways as listed on the website. Payment must be made in full before orders are processed and dispatched.
3.1. Free Shipping within India: We offer free shipping for all orders across India. Once dispatched, orders will typically be delivered within 6-8 working days.
3.2. International Shipping: We ship worldwide. Shipping fees for international orders will vary based on the weight of the package. International delivery times range from 7-12 working days depending on the destination country. Customs duties, taxes, and additional charges imposed by the destination country are the responsibility of the customer.
3.3. Delivery timelines are estimates and may vary due to unforeseen circumstances, such as delays with courier services, public holidays, or weather conditions.
4.1. Order Cancellation: Once an order is placed, it cannot be cancelled or exchanged. Please ensure that all order details are accurate before finalizing your purchase.
4.2. Exchange Policy: If the product you receive is damaged or defective, you must submit an unboxing video and initiate an exchange request within 24 hours of receiving the order. We will arrange for reverse pickup and send you a replacement at no additional cost.
4.3. Return Policy: We do not accept returns or issue refunds for any of our products unless the damage occurred prior to delivery. If you receive a tampered or damaged package, please refuse delivery and contact us immediately at info@qwen.in. We will replace the item free of charge.
4.4. Size-related Issues: We do not accept returns or exchanges due to size issues. Our clothing is custom-made to your measurements, with an additional 2-inch margin provided for adjustments. If you have concerns about sizing, please contact us before placing your order.
5.1. All content, images, and materials on the QWEN website, including logos, designs, product descriptions, and graphics, are the intellectual property of QWEN and are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content from the QWEN website is strictly prohibited.
6.1. Your privacy is important to us. We are committed to protecting your personal information and will only use it in accordance with our Privacy Policy.
6.2. By using our website, you consent to the collection, use, and storage of your personal data as outlined in the Privacy Policy.
7.1. QWEN is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services, including but not limited to any loss of profits or data.
7.2. QWEN shall not be held responsible for any delays, delivery failures, or losses resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, or disruptions in transportation services.
8.1. These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
9.1. QWEN reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically. Your continued use of the website following any changes will indicate your acceptance of the new terms.
If you have any questions or concerns regarding these terms and conditions, feel free to contact us at:
Email: info@qwen.in
Website: qwen.in
